Tony Low, Operation Director
Wan Zhen Zhao, Operation Manager
— Laksa is not only popular with the locals — it’s also very popular amongst tourists. There are so many at your shop.
Mr. Low: You’re right. Although many of our customers are local, as many as half are tourists. In fact, many of them come from Japan.
Since laksa is such a local favourite, there are naturally many other restaurants in Singapore that also serve it. However, the difference in our restaurant’s laksa is how fresh the ingredients are. We also try to give our best in terms of service so that our customers feel welcome enough to visit us more than once.
Mr. Low: On average, about 40% of our customers will make reservations before coming to our restaurant. However, that number rises substantially during the Chinese New Year season, since that’s always a peak period for us every year.
Mr. Low: To be very honest, we were reasonably satisfied with the traditional pen-and-paper method of taking reservations.
However, Toreta’s sales people were very convincing, and had genuine passion for the product. After listening to what they had to say, the benefits of using Toreta sounded amazing, so I decided to give it a shot.
Ms. Zhao: As our restaurant is in a two-storey building, it’s so much more convenient to share reservation information remotely with iPads. If we were still using the old pen-and-paper reservation system, it would be a whole lot more difficult to pass information across from one floor to the other.
Ms. Zhao: It was very easy to learn how to use. We have three staff members, including myself, who take reservations, and none of us have faced any difficulties.
With handwritten reservations, legibility can be an issue sometimes, so recording these details digitally is definitely a step in the right direction.
Mr. Low: As I mentioned earlier, half of our customers are local repeat customers. Since we see them so often, it really helps to have detailed customer information at hand so that we can give them the best service possible.
Ms. Zhao: In the previous restaurant I worked at, they were using the usual pen-and-paper reservation system. There was an incident once where several pages of the reservation book were misplaced.
Thankfully the missing pages were only for a few weekdays, when we usually have fewer customers, so even with some inconvenience, we were able to manage the situation in the end. However, I was quite affected by the whole event, and the thought of potentially losing weekend pages or even the whole reservation book terrified me.
That’s why I’m really thankful that Toreta allows us to store the information in the cloud, so we don’t ever have to worry about similar incidents occurring.