1. Name, address and name of representative of the business entity

Toreta, Inc.
4F, Frontier Yoyogi, 1-11-2, Yoyogi, Shibuya-ku, Tokyo, Japan
Hitoshi Nakamura, Representative Director and CEO.

2. Name, department and contact information of the administrator of personal information

Name of administrator: Manabu Shindo
Department: Product Planning & Promotion Department, Toreta, Inc.
Contact: TEL. 03-6431-9006

3. Personal Information to be obtained

We will collect the following information regarding those who make restaurant reservations (the services for making reservations at restaurants, etc. and services related thereto are hereinafter collectively referred to as the “Services”, and users of the Service are referred to as “Users”) through this form (hereinafter referred to as the “Form”).

1. (1)
   Information to be provided by the User:

   • Name
   • Cell phone number
   • E-mail address
   • Credit card number, its expiration date and security code
     （Please note that we do not store credit card information）
   • Other information entered by the User in this Form
2. (2)
   Information we collect when Users use the Service

   • Terminal information
   • Log information and activity history information
   • Reservation information
   • Location information
   • Cookies and other identifiers

4. Utilization purpose of personal information

We will use Users’ personal information (meaning personal information as defined in Article 2, Paragraph 1 of the Act on the Protection of Personal Information) for the following purposes:

1. (1)To provide the Service, such as managing reservations at restaurants, etc., and providing information on nearby restaurants based on location information (including the provision of personal information to restaurants, etc. that handle reservations through the Service);
2. (2)To settle cancellation fees and reservation change fees incurred by restaurants for which reservations have been made (only when credit card information has been entered);
3. (3)To improve user satisfaction and promote the use of the Service by introducing and holding events and campaigns for Users and linking with external services, etc.;
4. (4)To improve and upgrade the Service by conducting questionnaires to the Users of the Service, analyzing the use of the Service by the Users, etc.;
5. (5)To plan, draft, and develop our (including our group companies) new services, to analyze data based on the actual use and usage of our services, to prepare sales materials including the results of such analysis, and to provide such materials to third parties;
6. (6)To send information and communications to Users regarding services (including the Service) provided by us or our business partners, and to distribute recommendation information and e-mail magazines based on the use of the Service; and
7. (7)For other purposes incidental to the purposes of the preceding items.

5. Provision of personal information to third party

We will provide Users’ personal information to third parties as follows. In addition, we may provide Users’ personal information to third parties when the provision of personal information to third parties is permitted under the Act on the Protection of Personal Information and other laws and regulations.

1. (1)
   The type and attributes of the organization to whom personal information is provided or the person to whom it is provided;

   1. ①The restaurants, etc. (including management entities of the restaurants) that have made reservations through this Service
   2. ②Payment service provider (if information regarding the credit card is entered)
2. (2)
   Purpose of providing personal information to each third party (items marked with ① below refer to the provision of information to restaurants, etc., and items marked with ② below refer to the provision of information to payment service provider);

   1. ①Receipt and confirmation of reservations, notification and communication with the person concerned, and response to inquiries. In addition, the restaurant may use the User’s personal information for the utilization purpose specified in the privacy policy, etc., of each restaurant, etc.
   2. ②Settlement of cancellation fees, reservation change fees, and various other charges
3. (3)
   Items of personal information to be provided;

   1. ①Name, cell phone number, e-mail address, and any other information entered by the User in this Form (credit card information will not be provided to restaurants, etc., but will be provided to our designated payment service provider on behalf of the User.)
   2. ②credit card information
4. (4)
   The means or method of providing personal information;

   1. ①Provided through the system for the Service operated by us (a system that we grant the right of use to restaurants, etc. that handle reservations through the Service)
   2. ②Encrypted, tokenized, and transmitted to the payment service provider’s platform using secure communication protocols (SSL/TLS)
5. (5)
   Agreements and conditions regarding the handling of personal information;

   1. ①Entering into a contract by agreeing to terms and conditions, including provisions for the handling of personal information and confidentiality
   2. ②Depends on the terms and regulations set by the payment service provider

6. Entrusting the handling of personal information;

We may entrust the handling of personal information to outside parties to the extent necessary to achieve the utilization purposes described in 4. In this case, we will select a contractor with a high level of personal information protection, sign a contract for appropriate management and confidentiality of personal information, and have the contractor implement appropriate management.

7. Request for disclosure of personal information, etc.

Users may contact the following contact point to request disclosure of their own personal information (notification of utilization purpose; disclosure of personal information and records prepared by us in accordance with Article 29, Paragraph 1 and Article 30, Paragraph 3 of the Act on the Protection of Personal Information; correction, addition, or deletion of content; cessation of utilization or erasure; and cessation of provision to third parties).
Please refer to our Privacy Policy for details of the procedure. Please note that we may not respond to your request if we are under no obligation to do so under the Act on the Protection of Personal Information or other laws and regulations.

<Inquiry contact>

Personal information inquiry contact of Toreta, Inc.
TEL: 03-6431-9006 E-mail: corporate@toreta.in

8. Measures taken for safety management

We take necessary and appropriate security control measures to prevent leakage, loss, or damage of personal information and to manage such information. For details, please refer to our Privacy Policy.

9. Changes to this " How to handle personal information (TORETA Web Reservation System)"

We reserve the right to change this ” How to handle personal information (TORETA Web Reservation System)” at any time, except in cases where such changes cannot be made in accordance with the provisions of laws and regulations. The latest terms will be displayed on the screen after the reservation information has been entered, and will also be posted on the URL: https://toreta.in/terms/pp_web_reservation/.

10. Use of statistically processed data

We may use the information obtained from this Form to create statistical data in a form that does not identify individual Users for market analysis, marketing, and the improvement, enhancement, or new development of the services we operate, and may also provide or disclose such data to third parties.

11. Voluntariness of disclosure of your personal information

Whether or not a User provides personal information to us is at his/her own discretion. However, if User does not provide us with the required items, we may not be able to respond appropriately.

12. Privacy Policy

Please refer to our Privacy Policy for other information regarding the use of personal information by us.

Established: 1st March, 2015
Revised: 11th October, 2016
Revised: 3rd June, 2019
Revised: 1st October, 2020
Revised: 1st April, 2021
Revised: 19th June, 2021
Revised: 11th July, 2022
Revised: 11th July, 2023
Revised: 9th November, 2023